We hosted our third ADS Toulouse “Meet the Speaker” March events with Sophie Bigot, Airbus VP Head of Customer Service Operations.
In a constantly evolving aftermarket landscape, we are grateful that Sophie took the time to engage with our members, sharing Airbus’ approach to customer service operations. She highlighted key strategies for maintaining high customer satisfaction and service reliability, while also offering best practices for managing complex global operations.
A huge thank you to Sophie for her time, availability and generosity in sharing insights. Our members left the session with valuable takeaways and a deeper understanding of the operational excellence driving Airbus.
We look forward to continuing these inspiring conversations at our upcoming events!
